ROYALTY RISING
REFUND & CANCELLATION POLICY
Effective date: 29 August 2026
Last updated: 29 August 2026
Royalty Rising is operated by:
R-RISING TECHNOLOGIES LTD
Company number: 17176393
Registered in England and Wales
Registered office:
Cheth House
Valley Lane
Thorney Hill
Bransgore
Dorset
BH23 8DX
United Kingdom
Website:
Customer contact:
1. ABOUT THIS POLICY
This Refund and Cancellation Policy explains the cancellation and refund arrangements applying to Royalty Rising products and services.
Royalty Rising may provide digital content, digital tools, reports, scans, analyses, subscriptions, educational resources and other online services.
Different legal rules may apply depending on whether a particular purchase is digital content, a service, a subscription or another type of contract.
Nothing in this policy removes, limits or replaces any statutory right you have under applicable consumer law.
2. INFORMATION BEFORE YOU BUY
Before you complete a paid purchase, Royalty Rising will provide information about the main characteristics of the product or service and the total amount payable.
Where relevant, we will also tell you whether the purchase is:
A one-off payment.
A recurring subscription.
Digital content.
A service.
A credit purchase.
A product or service intended to begin immediately.
Where a statutory cancellation right applies, we will provide the cancellation information required by law before the contract is made.
3. STATUTORY CANCELLATION PERIOD
Where UK consumer law gives you a statutory right to cancel a distance contract, the cancellation period is generally 14 days.
For services and digital content, the period will normally begin when the contract is entered into, subject to the specific rules applying to the particular type of purchase.
You do not normally need to give a reason when exercising an unconditional statutory cancellation right.
Some contracts are excluded from statutory cancellation rights and, in some circumstances, a cancellation right can lawfully end before the 14-day period expires.
Nothing in this policy treats a statutory cancellation right as lost unless the legal requirements for losing that right have been satisfied.
4. DIGITAL CONTENT SUPPLIED IMMEDIATELY
Some Royalty Rising products may constitute digital content that is supplied immediately after purchase.
Examples may include:
Digital reports.
Downloaded material.
Immediately generated analyses.
Digital scan results.
Other digital outputs supplied without a physical medium.
Where a statutory cancellation right applies and you want the digital content to be supplied before the cancellation period has ended, Royalty Rising will only rely on the cancellation right being lost where the legally required process has been followed.
Where required, before supply begins we will ask you to:
Expressly consent to immediate supply of the digital content.
Acknowledge that once supply begins you will lose the relevant statutory right to cancel.
Where required by law, your request for immediate supply and acknowledgement concerning the cancellation right will also be included in the confirmation of the contract provided to you in a durable form, such as email.
If the legally required consent, acknowledgement or confirmation process has not been followed, your statutory cancellation rights remain unaffected.
5. SERVICES STARTED DURING A CANCELLATION PERIOD
Some Royalty Rising products may legally constitute services rather than digital content.
If you expressly request that we begin providing a service during a statutory cancellation period and then exercise a valid right to cancel before the service has been fully performed, you may be required to pay a proportionate amount for the service already provided where the law allows this.
We will only seek such payment where the requirements of applicable consumer law have been satisfied.
Where a service has been fully performed during a statutory cancellation period, the statutory cancellation right may end where you expressly requested early performance and the other legal requirements for ending the cancellation right have been satisfied.
If the required process has not been followed, your statutory rights remain unaffected.
6. SUBSCRIPTIONS
Where Royalty Rising offers a recurring subscription, the relevant purchase process will tell you before you subscribe:
The price.
The billing period.
Whether the subscription renews automatically.
How to cancel.
Any minimum commitment that applies.
Any other material recurring-payment information required by law.
Unless different terms are clearly stated, cancelling a subscription will normally prevent the next renewal and access will continue until the end of the period already paid for.
Cancellation will not remove any statutory right to a refund or other remedy.
Royalty Rising will not make cancellation unnecessarily difficult.
7. FAULTY OR MISDESCRIBED DIGITAL CONTENT
Digital content supplied by Royalty Rising must meet the standards required by applicable consumer law.
Depending on the circumstances, digital content may be required to be:
Of satisfactory quality.
Fit for a particular purpose made known to us where the legal requirements for that right apply.
As described.
Where digital content does not conform to your statutory rights, you may be entitled to an appropriate legal remedy.
Depending on the circumstances, remedies may include repair, replacement, a price reduction or refund.
Nothing in this policy removes those rights.
8. PROBLEMS WITH SERVICES
Services supplied by Royalty Rising must be performed with the standard required by applicable consumer law.
If a paid service has not been supplied as agreed or has not been performed with reasonable care and skill where that requirement applies, please contact us.
Depending on the circumstances, your statutory remedies may include:
Repeat performance.
A price reduction.
A refund.
Another remedy required by law.
9. CHANGE OF MIND AFTER DIGITAL SUPPLY HAS BEGUN
Where:
You have purchased digital content.
You have expressly consented to immediate supply.
You have acknowledged that beginning supply will cause the relevant statutory cancellation right to be lost.
The other applicable legal requirements have been satisfied.
And supply has begun.
Royalty Rising will not normally be required to refund the purchase merely because you have changed your mind.
This does not affect your rights if the digital content is faulty, not as described or otherwise fails to meet statutory requirements.
10. CHANGE OF MIND WHERE NO STATUTORY RIGHT APPLIES
Royalty Rising may choose to provide refunds or credits outside statutory requirements in appropriate circumstances.
Any discretionary refund does not create an automatic entitlement to the same treatment in another case.
We will never describe a discretionary refund policy in a way that removes or misrepresents a statutory consumer right.
11. DUPLICATE OR INCORRECT PAYMENTS
If you believe:
You have been charged twice.
You have been charged the wrong amount.
A payment has been taken after a subscription was properly cancelled.
A transaction has been processed incorrectly.
Please contact:
We will investigate the payment and provide any refund or correction that is due.
12. UNAUTHORISED PAYMENTS
If you believe a Royalty Rising payment has been made without your permission, please contact us and your bank or payment provider promptly.
We may ask for information reasonably necessary to investigate the transaction, protect the relevant account and prevent fraud.
Nothing in this section removes rights you may have under payment-services or consumer law.
13. THIRD-PARTY PAYMENTS
Royalty Rising may provide links to independent organisations such as:
Distributors.
Collecting societies.
Professional advisers.
Music services.
Payment providers.
Other third-party organisations.
If you purchase a product or service directly from an independent third party, your contract is normally with that third party and its own cancellation and refund rules apply.
Royalty Rising cannot issue a refund for money that was paid directly to an unrelated third party.
This does not remove any responsibility Royalty Rising itself owes you for a product or service purchased from Royalty Rising.
14. FREE SERVICES, TRIALS AND PROMOTIONAL CREDITS
Free services, complimentary access, free trials, promotional credits and other benefits provided without payment do not normally have a cash refund value.
Where specific promotional terms apply, those terms will be made clear.
If you have paid money in connection with a promotion, your statutory rights relating to that payment remain unaffected.
15. HOW TO CANCEL
Where you have a statutory or contractual right to cancel, you can contact:
You may make any clear statement that communicates your decision to cancel.
Where a statutory cancellation right applies, you do not have to use our model cancellation form.
Where Royalty Rising provides an account-based cancellation facility for a subscription, you may also use that facility.
16. HOW TO REQUEST A REFUND
Contact:
Where relevant, please provide:
Your name.
The email address associated with your Royalty Rising account.
The product or service purchased.
The purchase date.
The transaction or payment reference available to you.
A brief explanation of the issue where relevant.
You do not need to give a reason where you are exercising a statutory cancellation right that does not require one.
17. REFUND METHOD
Where a refund is due, it will normally be returned using the same means of payment used for the original transaction unless another method is expressly agreed and doing so is lawful.
We will not charge a fee for making a refund that you are legally entitled to receive.
18. REFUND TIMING
Where legislation specifies a deadline for a refund, Royalty Rising will comply with that deadline.
Where a refund is due following the valid exercise of a statutory cancellation right, we will make the reimbursement without undue delay and within the period required by applicable law.
The time taken for money to appear in your account after Royalty Rising has processed a refund may also depend on the payment provider, bank or card issuer.
19. MODEL CANCELLATION FORM
You only need to use this form if you wish to cancel a contract for which you have a statutory or contractual right to cancel.
You may also cancel by making another clear statement to us.
To:
R-RISING TECHNOLOGIES LTD
Cheth House
Valley Lane
Thorney Hill
Bransgore
Dorset
BH23 8DX
United Kingdom
Email:
I hereby give notice that I wish to cancel my contract for the following Royalty Rising product or service:
Product or service:
Order or purchase date:
Name:
Email address used for purchase:
Address, if relevant:
Date:
Signature, only if this form is sent on paper:
20. YOUR STATUTORY RIGHTS
Nothing in this Refund and Cancellation Policy excludes, restricts or replaces consumer rights that cannot legally be excluded.
If any provision of this policy conflicts with a mandatory statutory consumer right, the statutory right takes priority.
21. CHANGES TO THIS POLICY
We may update this policy where reasonably necessary because of changes to Royalty Rising services, payment arrangements or applicable law.
The current version will be published on the Royalty Rising website together with the date it was last updated.
A later version will not retrospectively remove statutory rights you have already acquired.
22. CONTACT
Questions about cancellations or refunds can be sent to:
Royalty Rising
R-RISING TECHNOLOGIES LTD
Company number:
17176393
Registered in England and Wales
Registered office:
Cheth House
Valley Lane
Thorney Hill
Bransgore
Dorset
BH23 8DX
United Kingdom
Website:
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support@royaltyrising.com
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